Terms and Conditions

Outline of parties and services:

Prescription Skin Pty Ltd (ACN 650 789 914) (Prescription Skin, we, us, our) manages an online dermatology and skin health platform (the Platform) for patients, customers, and other users (you, your, yours). Prescription Skin delivers services through its website (www.prescriptionskin.com.au) (Website).

Our services (Services) encompass:

  1. Facilitating interactions (including consultations and advice, where applicable) between you and the following healthcare professionals and support staff:
    1. Australian-registered medical practitioners, including physicians and nurse practitioners, who may prescribe medications and request pathology tests when clinically indicated (Partner Practitioners);
    2. Medical, allied health, and support personnel (such as pharmacists, nurses, dieticians, nutritionists, personal trainers, health coaches, and patient engagement and customer support specialists) acting on our behalf (Partner Contributors); and
    3. Third-party healthcare providers and practitioners with whom we have an arrangement (either directly or indirectly) but who do not act on our behalf (Associate Pharmacies and Associate Practitioners).
  2. Providing or facilitating the following services and products:
    1. Granting access to the Platform, which contains:
      1. Specific records of your communications with Partner Practitioners and Partner Contributors, as well as other medical information, including pathology test results;
      2. Support resources and services, including dietary recommendations, exercise routines, community support, personalised assistance, tracking tools, analytical insights, and information about various aspects of skin health and dermatological conditions.
    2. Facilitating the fulfillment and your purchase of prescriptions issued by Partner Practitioners from Associate Pharmacies;
    3. Coordinating the delivery of prescription and non-prescription medications from Associate Pharmacies to you via third-party courier or postal service providers (Associate Couriers);
    4. Selling and supplying other products through the Platform, including arranging delivery to you by Associate Couriers of items manufactured on our behalf.

Acceptance:

By accessing or utilising the Platform (including any of the Services), you confirm and warrant that you have read, comprehended, and agree to be bound by this document (Terms). These Terms constitute a legally binding agreement between Prescription Skin and you. If you do not accept these Terms, you must immediately exit and refrain from accessing or using the Platform and the Services we provide.

You are responsible for adhering to the Terms and any other requirements necessary to access the Platform or utilise the Services.

Prescription Skin reserves the right to:

  1. Terminate, block, or suspend any user of its Platform, and to modify or remove any content uploaded, posted, transmitted, or otherwise made available on the Platform by any user, without prior notice, including in cases of non-compliance with the Terms; and
  2. Decline to provide or supply you with any goods or services offered by, on behalf of, or in connection with Prescription Skin.

We may periodically review and update the Terms. Any modifications to the Terms will become effective from the date of publication on the Platform, and your continued use of the Services following that date will be subject to those revised terms.

The Terms in effect at the time you request or receive a Service are those that govern your access to that Service. Any changes to the Terms do not affect rights and obligations that arose prior to the changes.

Please review these Terms regularly for updates. When required, we will provide you with reasonable notice of any changes.

 

Customer Account:

General provisions

Prescription Skin's Services through the Platform are available only to individuals who:

  1. Are 18 years or older (or, if under 18, use the Services solely through a parent or guardian who clearly manages the account on the user's behalf and attends all consultations with the user);
  2. Are Australian residents;
  3. Access the Services within Australia;
  4. Have the legal capacity to enter into a binding agreement with Prescription Skin;
  5. Where applicable, are capable of consenting to medical treatment (as determined by a Partner Practitioner);
  6. Accept these Terms and our Privacy Policy; and
  7. (For subscription-based Services) Create an account with us through the Platform (Account).

Account holders must create a secure password. To protect your personal information, you must immediately notify us and change your password if you suspect any unauthorised use of your Account.

When registering for an Account, you will provide personal information including your name, age, date of birth, gender, contact details, and sensitive information such as health data. We will handle your personal information in accordance with our Privacy Policy.

You agree that all information provided via the Platform (including to Partner Practitioners, Partner Contributors, Associate Pharmacies, Associate Practitioners, and Associate Couriers) will be truthful, accurate, current, and complete. You will not omit any requested information or any information that a reasonable person would consider relevant to the Services you seek.

 

Decision to not provide Services

Prescription Skin reserves the right to refuse or discontinue any Services to you at any time under circumstances including, but not limited to:

  1. A Partner Practitioner determines you are clinically ineligible or unsuitable for the Services;
  2. You have violated these Terms;
  3. You express a desire to discontinue use of the Services; or
  4. Your behavior on the Platform, or towards a Partner Practitioner, Partner Contributor, or one of our employees or contractors, is deemed abusive or unacceptable as reasonably determined by our Clinical Director.

 

Services provided by Partner Practitioners and Partner Contributors:

 

Consultations with Partner Practitioners

When you engage in a consultation with a Partner Practitioner, you establish a practitioner-patient treatment relationship with that specific Partner Practitioner. Prescription Skin is not a party to this relationship and bears no liability for any services (including medical advice and medication prescriptions) provided within the scope of that relationship.

Partner Practitioners maintain clinical autonomy and are solely accountable for the healthcare services they deliver to you. This includes adherence to standards of care, record-keeping, other professional obligations, and compliance with relevant privacy laws. Their responsibilities to you are equivalent to those in an in-person consultation.

You acknowledge that the Services do not encompass general medical advice from Partner Practitioners. Instead, they focus on assessing your suitability for the program and providing medical advice and prescriptions specifically related to the Condition. Consequently, you understand that a Partner Practitioner with whom you establish a treatment relationship does not substitute for the role of a general medical practitioner outside the Platform.

Prescription Skin does not guarantee consultations with specific Partner Practitioners. You recognise that a Partner Practitioner may, at their discretion, decline to prescribe medication, issue repeat prescriptions, or provide any other services or referrals you request.

We do not assure that a consultation with a Partner Practitioner is appropriate for you or is the optimal treatment approach for your particular health condition. The Partner Practitioner conducting your consultation will be solely responsible for determining:

  1. Whether a consultation through the Platform is suitable for you;
  2. Whether to provide the medical and/or health services you request; and
  3. What health services, if any, are necessary.

Prescription Skin assumes no responsibility and makes no warranties, express or implied, regarding the content of any consultation between you and a Partner Practitioner. This includes any medical advice provided, prescriptions given, and/or medicine and/or medical devices supplied by a Partner Practitioner. You and the Partner Practitioner are responsible for the conduct of each consultation and all information or communications exchanged.

 

Prescriptions issued by Partner Practitioners

A Partner Practitioner may issue a prescription for a specific medicine and/or medical device, including a particular number of repeats, if deemed clinically appropriate. You acknowledge and agree that:

  1. The decision to issue a prescription (including for compounded medicines or "off-label use") is a clinical decision made at the Partner Practitioner's discretion and with your informed consent.
  2. The number of repeats included with a prescription is subject to the Partner Practitioner's clinical judgment, considering all relevant circumstances, including the ability to supervise your treatment with the prescribed medicine.

If a Partner Practitioner prescribes a medicine and/or medical device for "off-label use," you recognise that the prescribed use is not listed as an approved indication in the Australian Register of Therapeutic Goods.

When a Partner Practitioner prescribes a medicine to be compounded in a pharmacy, you understand that this compounded medicine has not undergone review for safety, quality, or efficacy by the Therapeutic Goods Administration and is not listed in the Australian Register of Therapeutic Goods.

You agree that a prescription from a Partner Practitioner does not guarantee the availability of that medicine for dispensing (whether from an Associate Pharmacy or elsewhere). Prescription Skin assumes no responsibility and makes no warranties, express or implied, regarding the availability of any medicine prescribed by a Partner Practitioner.

 

Services provided by Partner Contributors

Certain Partner Contributors, including nurses, pharmacists, dieticians, nutritionists, health coaches, and personal trainers, may offer specialised advice within their respective scopes of practice. This advice may encompass medical guidance, dietary recommendations, and general health and exercise suggestions. However, you acknowledge that such advice is provided exclusively in relation to the Condition.

The responsibility for all information or communications exchanged in connection with any medical advice rests solely with you and the relevant Partner Contributor. This arrangement ensures that:

  1. Partner Contributors operate within their professional boundaries and expertise.
  2. Advice is tailored specifically to the Condition being addressed through the Platform.
  3. You maintain an active role in your healthcare journey by engaging directly with these professionals.

It's important to note that while Partner Contributors offer valuable insights and guidance, their services do not replace the need for comprehensive medical care or override the advice of your primary healthcare provider or relevant medical specialist. Always consult with a qualified healthcare professional for personalised medical advice and treatment plans.

 

General provisions

You acknowledge that Partner Practitioners and Partner Contributors may seek confirmation or clarification of previously provided information, and may request additional details from you. You agree to provide accurate, complete, and up-to-date information to these professionals, and to correct any previously provided information that becomes inaccurate. You understand that providing incorrect information to obtain prescription medicines may constitute a criminal offence.

Partner Practitioners and Partner Contributors will maintain records of each consultation or communication with you. It is their responsibility (where applicable) to keep your clinical and other records as required by law and in accordance with the Privacy Policy. Prescription Skin may hold these records and will maintain them as required by law and in compliance with the Privacy Policy.

If a Partner Practitioner prescribes medication, you must carefully read all information provided via the Platform about that medicine (as well as any information provided by an Associate Pharmacy, if applicable). You must also follow any medical advice given by a Partner Practitioner or Partner Contributor regarding prescribed medicines.

It is your responsibility to inform your general medical practitioner about any medicines or treatments prescribed by our Partner Practitioners. However, if you wish our Partner Practitioners or Partner Contributors to forward such information to your general medical practitioner on your behalf, please inform your Partner Practitioner and provide written consent for us to do so. 

You should contact your general medical practitioner immediately if your medical condition changes or your symptoms worsen. You agree that if you experience any noticeable side effects from any medication or treatment received, you will either consult your general medical practitioner or contact us to arrange a further consultation with a Partner Practitioner.

 

Purchase, dispensing and delivery of medicines prescribed by Partner Practitioners:

Purchase and dispensing of medicines

Prescription Skin is not a pharmacy and does not directly supply pharmacy-only or prescription medicines to patients.

Please note that an Associate Pharmacy and/or Associate Practitioner may decline to dispense your medication for various reasons, including their clinical judgment or medicine unavailability, at their sole discretion.

In cases where an Associate Pharmacy cannot dispense your prescribed medication due to unavailability, your treatment plan may be temporarily suspended.

When an Associate Pharmacy agrees to dispense your medication, you enter into a separate agreement with them for the purchase. Prescription Skin will facilitate this transaction as your agent, including collecting and transferring your payment to the Associate Pharmacy, potentially via an intermediary, on your behalf. For this purpose, you consent to Prescription Skin, your Partner Practitioner, and any Partner Contributor sharing your personal information with the Associate Pharmacy and contacting them on your behalf, in accordance with our Privacy Policy. Similarly, you agree to the Associate Pharmacy contacting you (and us) to confirm prescription details for dispensing.

Prescription Skin assumes no responsibility and makes no express or implied warranties regarding the correct dispensing of (or decision to dispense) your medications by an Associate Pharmacy. This includes cases where an Associate Pharmacy compounds a medicine based on a Partner Practitioner's prescription; we do not guarantee the safety, quality, or efficacy of such compounded medicines.

Presently, prescriptions obtained through a Partner Practitioner can only be filled at an Associate Pharmacy. We are unable to send prescriptions issued by your Partner Practitioner to a non-Associate pharmacy. 

 

Delivery of medicines

If an Associate Pharmacy dispenses medication prescribed by a Partner Practitioner, Prescription Skin will coordinate the collection of the medicine from the Associate Pharmacy and its delivery to your specified shipping address via an Associate Courier. By agreeing to this service, you consent to Prescription Skin sharing your personal information with the Associate Courier in accordance with our Privacy Policy. You also agree that the Associate Courier may contact you directly to confirm delivery details.

We may provide you with an estimated delivery timeframe. However, please understand that this is only an estimate and is based on several assumptions:

  1. The Associate Pharmacy has all necessary information to dispense the prescribed medicine to you and decides to do so at their discretion.
  2. The Associate Courier has all required information to deliver the prescribed medication to you.

 If either the Associate Pharmacy or Associate Courier lacks any required information for dispensing or delivering your medicine, the actual delivery time may differ from the estimate.

It is your responsibility to ensure appropriate arrangements are in place to accept delivery of your medicine. Prescription Skin is not liable for the actions of an Associate Courier.

If you notice that your medicine appears damaged, incorrectly dispensed, or if your delivery is delayed, please contact Prescription Skin immediately on help@prescriptionskin.com.au for advice and assistance.

Please note that if your order or subscription is cancelled after your medicine has been dispensed from the Associate Pharmacy, you will still be charged for the medication and refunds will not be available. 

 

Payment for Services: 

One-off payments  

Our Services can be purchased on a one-off basis. This means that for each purchase, we will conclude a separate contract with you, where you agree to pay the specified fee and we agree to provide the Services as applicable to you. The terms of each contract will be clearly communicated during the order confirmation process.

By agreeing to this contract, you authorise us to charge the payment method you have provided for the full amount of the purchase. The payment will be processed immediately upon confirmation of your order.

The price you see at the time of purchase is the price you will pay. However, we reserve the right to change our prices at any time. Any price changes will be effective immediately upon publication on our Platforms or when we notify you, and will apply to future purchases only. If you have already paid for Services prior to a price change being published or notified, but have not yet received the Services, you will not be charged any additional amount when you receive them.

All prices listed on our Platforms for the Services are inclusive of GST and shipping costs where relevant.

One-off purchases do not automatically renew. If you wish to purchase our Services again, you will need to place a new order. We may, at our discretion, offer the option to upgrade your one-off purchase to a subscription at a later date. If this option is available, the terms for subscription services will be provided to you at that time.

 

Subscription payments 

Along with the option of purchasing our Services on a one-off basis, Services may also be purchased on an automatically renewing subscription basis. This means that at each subscription interval (usually every 60-days), we will conclude a new contract with you pursuant to which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you). The terms of that contract will be communicated to you during the order confirmation process. By agreeing to this contract, you agree for the payment mechanism you have provided us to be billed at regular intervals. We will give you notice of this in advance of each renewal date, and provide you the opportunity to pause or cancel your subscription before your contract is renewed.

When you conclude a subscription contract with us, the fact that the subscription fee is a particular price (or that any other term provides for particular rights or obligations) does not constitute a representation that renewed contracts with us will contain that subscription fee (or any other term). Accordingly, we may, in our sole discretion, vary the fees and payment terms applying to the Services at any time. 

Any change to the fees or payment terms applying to the Services will be immediately effective upon the publication of that change on the Platforms or by otherwise providing notice to you and will apply to the Services requested by you following that change. You will be provided an opportunity to decide not to renew the subscription contract in these circumstances.

If you have booked or paid for Services prior to a change in fees or payment terms being published on the Platform(s) or otherwise notified to you, but have not received the Services prior to that change taking effect, you will not be charged more for the applicable Services at the time you receive them.

All prices listed on the Platforms for the Services are inclusive of GST and shipping costs where relevant.

Subscription Cancellations

You may cancel your subscription at any time. There are two ways to cancel your subscription:

  1. via your Account, by logging in to the Platform; or
  2. by sending an email to info@prescriptionskin.com.au. 

We may also cancel your subscription at any time, at our discretion. If your subscription is cancelled for any reason, you will not be charged for and will not receive future orders under that subscription

 

General provisions

We will provide you with an invoice for Services provided by us or on our behalf. 

As at the date of publication of these Terms, consultations provided via the Platforms by a Partner Practitioner who is a doctor are not eligible for Medicare rebates covered under Medicare, bulk billing is not offered and no Medicare rebate is available.

 If you are eligible to claim private health insurance benefits for any Services we provide, or any products or services provided by an Associate Pharmacy, you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.

You are solely responsible for maintaining the accuracy of your details, including your private health insurance details and any bank account or credit card details to which you would like to receive payments. We disclaim any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.

 

Refunds, returns and exchanges: 

We will only offer refunds for the Services, and will facilitate refunds for any payments made to an Associate Pharmacy, if:

  1. a Partner Practitioner or Associate Practitioner at an Associate Pharmacy deems you unsuitable for treatment based on their clinical discretion;
  2. an Associate Pharmacy is unable to dispense a medication due to stock unavailability;
  3. you cancel your order or subscription by 11:59pm before the applicable order processing date; or
  4. at any other time — a product, service or pricing error is identified.

If you qualify for a refund, we will process it using the same payment method you used for your original purchase. Please note that we are unable to issue refunds to alternative cards or payment methods. 

In the event you cancel a paid subscription:

  1. Your subscription will remain active until the end of your current billing period.
  2. Any products that have already been paid for will be delivered as scheduled.
  3. Exceptions to this policy may be made at our discretion and will be agreed upon at the time of cancellation.

We strive to handle all refunds and cancellations promptly and fairly. If you have any questions or concerns about our refund process or subscription termination, please don't hesitate to contact our customer support team.

 

Use of the Platforms: 

Your Responsibilities

When using our Platforms, you agree to:

  1. Comply with all applicable laws and regulations.
  2. Use the Platforms for personal purposes only, not for commercial gain or to our competitive disadvantage.
  3. Treat others with respect, refraining from harmful, abusive, harassing, stalking, threatening, or offensive behavior.
  4. Create only one unique Account for yourself, unless explicitly permitted otherwise in these Terms.
  5. Avoid interfering with or disrupting the Platforms' operation.
  6. Refrain from uploading, posting, transmitting, or sharing any content that:
    1. Improperly promotes specific health practitioners, treatments, or services;
    2. Infringes on intellectual property or other rights;
    3. is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, fertility status, age, sexual orientation or any physical or mental disability;
    4. Contains personal information or images without consent;
    5. Is false, misleading, or deceptive;
    6. Includes spam or unwanted repetitive content;
    7. Offers unauthorised professional, legal or financial advice;.

Without limiting the above, you or an associated third party will abstain from:

  1. Employing any automated methods or processes, including but not limited to:
    1. Data scraping
    2. Web-bots
    3. Collection or accumulation tools
    4. Robots
    5. Spiders
    6. Scripted responses
  2. These restrictions apply to any attempts to obtain, process, copy, replicate, distribute, reconfigure, republish, view, assess, analyze, modify, or replace any content available on or through the Platforms.
  3. Using, obtaining, or attempting to obtain information from the Platforms with the intent to:
    1. Identify or discover pricing strategies
    2. Uncover underwriting practices
    3. Reveal rating systems
    4. Explore related business methodologies or systems
  4. Engaging in any actions that may:
    1. Cause damage to the Platforms
    2. Disrupt access to the Platforms
    3. Interfere with the proper operation of the Platforms
    1. These prohibitions are designed to protect the integrity, security, and functionality of our Platforms, as well as to safeguard our proprietary business information and methodologies.
  6. We reserve the right to suspend or terminate accounts that violate these terms. If you notice any inappropriate behavior or content, please report it to our support team immediately.

 

Linking and Third-Party Content

 Commercial Linking Restrictions:

  1. You are prohibited from linking to, framing, or mirroring any part of our Platforms for commercial purposes without our explicit written authorisation.
  2. For partnership opportunities, please contact us using the details provided at the bottom of this form.

 

Third-Party Content and Websites:

  1. Our Platforms may contain links to or display content from third parties (Third-Party Content), including links to websites operated by other organisations or individuals (Third-Party Websites).
  2. We do not have control over Third-Party Content or Third-Party Websites.
  3. We have not reviewed Third-Party Content and do not control these Third-Party Websites.
  4. We do not endorse, approve, or make any warranties or claims regarding:
    1. Third-Party Content
    2. Third-Party Websites
    3. Products, services, or information available on Third-Party Websites
    4. Owners or operators of Third-Party Websites or their conduct
  5. Your use of or reliance upon Third-Party Content or Third-Party Websites is entirely at your own risk.

 

Cookies

Definition and Purpose:

  1. A cookie is a small text file stored in your computer's memory or on your hard disk for a predefined period.
  2. We use cookies to identify specific machines and collect aggregate information on how visitors interact with our Platforms.
  3. This information helps us better adapt our Platforms to meet customer requirements.

Third-Party Vendors and Advertising:

  1. We may use third-party vendors to display our ads on various internet sites.
  2. These ads may be based on a user's prior visits to our Platforms.
  3. We may also use analytics data supplied by these vendors to inform and optimise our advertising campaigns based on:
    1. Your prior visits to our Platforms
    2. Your visits to websites belonging to members of our group

Cookie Information and Settings:

  1. While cookies allow a computer to be identified, they do not contain personal information about a specific individual.
  2. For information on cookie settings of your internet browser, please refer to your browser's manual.

 

Indemnity and liability: 

You agree to indemnify and hold harmless our Platform, related entities, directors, officers, partners, employees, agents, contractors, affiliates, service providers, suppliers, and licensors against any liability, loss, or damages (including reasonable legal fees) they may incur due to your breach of these Terms, your use of the Platforms, or your violation of any law or third-party rights. We take no responsibility for, and accept no liability regarding, any material uploaded, posted, transmitted, or otherwise made available on the Platforms by any person other than us. Furthermore, we do not endorse any opinion, advice, or statement made by any person other than ourselves.

To the fullest extent permitted by law, including the Australian Consumer Law, we shall not be held liable for any indirect loss or damage you may suffer due to your use of our Platforms, the information or materials contained on them, the inaccessibility of our Platforms, or any incomplete, incorrect, or outdated information or materials on them.  

Additionally, to the extent allowed by applicable law, we disclaim any liability for any claims, damages, losses, costs, or expenses resulting from the provision of Services and communications (including advice via phone, web chat, email, text, video or written correspondence) by Partner Practitioners, Partner Contributors, Associate Pharmacies and Associate Practitioners, as well as the supply of goods (and associated advice) by Associate Pharmacies. The liability for these Services and goods rests solely with the appropriate provider and shall not be deemed to rest with us. All Partner Practitioners, Associate Pharmacies, and Associate Practitioners are individually responsible for the Services they perform, including (in the case of Associate Pharmacies) the supply of medications.This includes but is not limited to:

  1. Breach of privacy or confidentiality;
  2. Misdiagnosis or incorrect medical advice;
  3. Mistreatment or inappropriate treatment recommendations;
  4. Technical failures or interruptions in telehealth Services.

 

Limitation of liability for telehealth Services

You acknowledge and agree that telehealth consultations conducted by Partner Practitioners, Partner Contributors, Associate Pharmacies and Associate Practitioners have inherent limitations compared to in-person medical examinations, and you assume the risks associated with receiving medical advice and treatment through remote means.

Partner Practitioners, Partner Contributors, Associate Pharmacies and Associate Practitioners are solely responsible for the clinical Services they provide, including compliance with standards of care and professional obligations. Partner Contributors provide advice within their scope of practice, which may or may not relate directly to skin conditions and their management. 

Prescription Skin does not assume liability for the independent actions, advice, or Services provided by Partner Practitioners, Associate Practitioners, Associate Pharmacies, or Partner Contributors. However, we strive to ensure that all parties involved in our telehealth Services maintain high standards of care and professionalism, and comply with guidelines set out by the Medical Board of Australia.  

This clause does not affect any rights you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded or limited by contract.

 

Intellectual property:

 All material present on our Platforms, including but not limited to text, information, graphics, trading names, logos, design, layout, downloads, pricing, products, and Services (Content), is either owned by us or licensed to us. You are prohibited from reproducing, transmitting, adapting, distributing, selling, modifying, publishing, or storing any Content for any purpose other than as explicitly permitted in these Terms, without our prior written consent or as allowed by applicable law. We reserve all rights not expressly granted to you.

Your use of or engagement with our Services or acceptance of these Terms does not grant you any right, title, or interest in or to the Content, except as explicitly stated in these Terms.

 

General provisions

  1. Trademarks: All trademarks, service marks, and trade names used on our Platforms are our property or that of their respective owners. You may not use these marks without our prior written permission or that of the respective owner.
  2. User-Generated Content: By submitting, posting, or displaying any content on our Platforms, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such content in any media. You represent and warrant that you have all necessary rights to grant this license.
  3. Copyright Infringement: If you believe that any Content on our Platforms infringes upon your copyright, please notify us immediately with detailed information about the alleged infringement.
  4. Feedback: Any feedback, suggestions, ideas, or other information you provide to us regarding our Platforms or Services will be considered non-confidential and non-proprietary. We shall have the right to use such information without any restriction or compensation to you.
  5. Reverse Engineering: You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of any part of our Platforms or Services.
  6. Third-Party Intellectual property: Our Platforms may include intellectual property owned by third parties. Nothing in these Terms should be construed as granting you any rights to such third-party intellectual property.
  7. Reservation of Rights: All rights not expressly granted to you in these Terms are reserved by us and our licensors.

 

Warranties and disclaimers:

By accessing our Platforms, you understand and accept that:

  1. You assume all risks associated with their use, including potential damage to your computer, software, or data by any virus transmitted through the Platforms or by any Third Party Content or Third Party Website.
  2. The content and communications with our representatives (excluding Partner Practitioners and certain Partner Contributors) do not constitute medical advice.
  3. Prescription Skin does not independently provide medical advice or health services of a health practitioner. Always consult a Partner Practitioner or your regular healthcare provider to ensure any medication or treatment is appropriate and safe for you. 
  4. Partner Practitioners and Associate Practitoners are not an alternative or replacement for your usual primary care medical practitioner or any other relevant medical specialist. 
  5. The Platforms' content is for general information only. While we strive for accuracy, we do not warrant that the content is correct, current, complete, reliable, or suitable for any purpose. Do not rely on it as a substitute for personalised medical advice.
  6. Our Platforms do not promote, endorse, or advertise any specific health practitioner, treatment, therapeutic good, or health service over others. Consult a Partner Practitioner or your healthcare provider for advice on treatments and medications suitable for you.
  7. Information on diet, exercise, and fitness is provided for general knowledge. Participating in any diet, exercise, or fitness program carries risks of physical injury or death. You assume full responsibility for any outcomes resulting from using the Platforms or implementing provided information.
  8. To the maximum extent permitted by law, Prescription Skin disclaims all liability (including negligence) for any loss, damage, injury, or cost incurred from using or relying on the Platforms or their content.
  9. Prescription Skin does not guarantee uninterrupted access to the Platforms or that they will be free from errors or omissions.
  10. Your use of the Platforms is at your own risk. They are provided "as is" and "as available" without any warranties, express or implied.
  11. These disclaimers do not exclude any warranties or guarantees that cannot be excluded under Australian Consumer Law.

 

Jurisdiction:

These Terms are governed by the laws of New South Wales, Australia. The Platforms may be accessed throughout Australia and overseas. We make no representation that the content of the Platforms complies with the laws of any country outside Australia.

You, and we, agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts that may hear appeals from those courts in respect of any proceedings in connection with these Terms.

 

Complaints:

If you believe that you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at help@prescriptionskin.com.au. We will endeavour to respond to you, and resolve your complaint or concern, as soon as we are able.

If you believe that a user has breached any of these Terms, please contact us at help@prescriptionskin.com.au.

 

Emergencies:

We, including the Partner Practitioners, Partner Contributors, Associate Practitoners and Associate Pharmacies do not provide advice, assistance or support for emergency circumstances. All emergency situations, including but not limited to difficulty breathing, chest pain, bleeding, swelling or seizing should be referred to appropriate emergency services for assistance. Please call 000 or, if safe to do so, present to your nearest hospital emergency department.