Shipping and Returns
Fulfilment, Shipping and Returns Policy
Fulfilment and Shipping
We currently ship within Australia only.
Our partner pharmacies process your order within 5-7 business days.
Shipping is free via Australia Post.
Tracking Your Parcel
Once your order is dispatched, we'll email you a tracking number for use on the Australia Post website.
Postage Information
Orders are sent via Australia Post and require signature on delivery.
If you're not available to sign, a card will be left with collection instructions, typically from your local Auspost shop.
Missing Parcels
In case of delays or lost parcels, Australia Post investigations may take up to three months. We'll work to resolve issues as quickly as possible.
Cancellation and Refund Policy
Subscription Charges
Our products are available on an automatically renewing subscription basis. Payments are billed at intervals specified during checkout until your treatment plan is complete or cancelled. All prices include GST and shipping.
Subscription Cancellations
Cancel anytime by:
- Logging into your Prescription Skin account
- Emailing info@prescriptionskin.com.au
Cancellation stops future charges and deliveries, subject to our Order Refunds policy.
Order Refunds
Generally, we can't refund orders on their processing day.
The Refund Cutoff Time is 11:59pm the day before your subscription's processing date.
Refunds after the cutoff may be possible if:
- Our pharmacy can't fulfil your order
- There's a product or pricing error
- A product is faulty
Refunds are processed to the original payment method.
Returns
We don't accept returns due to strict pharmaceutical practices. For faulty or damaged products, please contact info@prescriptionskin.com.au for assistance.