Frequently asked questions

How does the online prescription skincare process work?
Our process is designed to be simple, convenient, and medically compliant.

1. Complete your profile: You will fill out a secure digital intake form detailing your skin goals, medical history, and current skincare routine.
2. Doctor Consultation: A tailored treatment plan requires a real-time consultation. One of our Australian-registered doctors will review your details and contact you for a brief phone or video consultation to discuss your skin and ensure the treatment is safe for you.
3. Pharmacy Dispensing: If approved, your custom prescription is sent to our partner pharmacy to be compounded.

No, you do not need a referral. Our doctors will conduct the necessary consultation to determine if prescription skincare is suitable for you.

Yes. Prescription skincare works best with consistency. We set up your treatment plan to automatically refill so you never run out.

However, you are in control—you can pause, delay, or cancel your treatment plan at any time through your account portal or by contacting us.

We also have an option for a one-off purchase of Prescription Skin if you do not wish to subscribe.

Absolutely. Because our formulas are custom-compounded, our doctors can adjust the strength of active ingredients to suit your specific skin tolerance. We often start sensitive skin types on a lower concentration to build tolerance gradually.

Over-the-counter (OTC) skincare products are limited in the concentration of active ingredients they can contain. Prescription skincare contains medical-grade active ingredients at therapeutic concentrations that are clinically proven to treat skin conditions at a cellular level. Because these ingredients are more potent, they require a doctor’s supervision.

We utilise evidence-based active ingredients known for their efficacy in treating ageing, acne, and pigmentation. While Australian regulations prevent us from advertising specific prescription drug names online, our formulations commonly include prescription retinoids (Vitamin A derivatives), niacinamide (Vitamin B3), and other medical-grade actives tailored to your skin’s needs.

In most cases you can continue to use your other skincare products. Your doctor will go through this in more detail with you. We generally recommend you use Prescription Skin for about a month before re-introducing your other skincare products. We highly recommend that you add a cleanser, toner and sunscreen to your Prescription Skin routine.

Your custom bottle is designed to last approximately 2–3 months when used as directed (typically one pump applied nightly).

Many prescription skincare ingredients (particularly retinoids) are not recommended during pregnancy or breastfeeding.

Please disclose if you are pregnant, breastfeeding, or trying to conceive during your intake form so our doctors can advise you safely or prescribe pregnancy-safe alternatives.

All prescription ingredients carry a risk of side effects. Fortunately, the ingredients we use are generally well tolerated. We always use safe doses and start our patients on lower doses, which allows your skin to get used to the treatment. Check out our Ingredients pages for more information about possible side effects for each ingredient.

You will also receive a consumer medication information (CMI) sheet with your prescription. This will provide further details about the effects and possible side effects of each ingredient in your prescription.

You can manage your subscription intervals or cancel at any time via your customer portal. Alternatively, you can email our support team at info@prescriptionskin.com.au.

Please try to make changes at least 24 hours before your next scheduled processing date.

You should have received an email with a tracking number for your Prescription Skin. If you haven't received either of these, your skincare might still be in the process of being formulated. If something doesn't seem right, please contact us at info@prescriptionskin.com.au

We offer free Express Shipping on all prescription orders Australia-wide.

In order to buy Prescription Skin you must live in Australia. We deliver to all Australian addresses using express post. When your skincare has been shipped you will receive tracking details to track the location of your Prescription Skin.‍We are also in the process of expanding into the USA, so watch this space!

Your skincare is generally made within 24 hours of your formula being finalised by our doctors. We send the prescription directly to our partner pharmacy. When it is ready it will be express posted to you. Normally, this whole process takes less than a week.

As this is a prescribed medical product compounded specifically for you, we cannot accept returns or offer refunds for change of mind once the medication has been dispensed. If your product arrives damaged or faulty, please contact us immediately so we can resolve it.

Yes! The best thing about our custom skincare formulations is we are able to tailor the prescription to your needs. Make sure you outline what your three main goals are in our questionnaire and your doctor will do their best to address all three in one bottle of Prescription Skin!

For subscribers, the consultation with the doctor is completely free.

For those ordering a one-off bottle of Prescription Skin, there is a $29.00 fee for the consultation with the doctor. However, this $29.00 fee is currently waived for your first order!

If you need to change or cancel your appointment, simply email info@prescrptionskin.com.au or go to our 'Contact' page to send us a message.

Please give us at least 24 hours' notice for changes or cancellations as our doctors are busy and we don't want anyone to miss out on an appointment.